Frequently Asked
Questions
At Clean It Canada, we are committed to providing unparalleled and quality service in residential, commercial, and post-construction cleanup. Our team is dedicated to ensuring your spaces are not just clean, but truly pristine. With a focus on client satisfaction and attention to detail, we stand out as a top choice for cleaning services in Vancouver.
Booking a cleaning service with us is simple. Whether you need general cleaning, deep cleaning, or move-in/move-out cleaning, just select the appropriate option on our booking page. We tailor our services to your specific needs, and our cleaners are flexible to stay longer if needed, ensuring a high standard of cleanliness.
Our cleaners are dedicated professionals, committed to the art of hospitality and cleaning. We carefully select and train our staff to meet the high standards of our clients, ensuring every cleaning task is performed meticulously.
General Cleaning: Routine tasks to maintain a property’s cleanliness.
Deep Cleaning: Intensive cleaning for properties that need extra attention.
Move-In / Move-Out Cleaning: Comprehensive cleaning for changing occupants, ensuring a fresh start in a spotless environment.
Yes, we provide all necessary cleaning supplies and tools. We request clients to inform us about specific cleaning requirements during booking. A vacuum can be provided for an additional charge.
You can change or cancel your booking with no charge up to 48 hours before the scheduled cleaning. To avoid a cancellation fee, please inform us at least 48 hours in advance.
Absolutely! After booking, you’ll receive an automated email confirmation. You’ll also get login details for your Client Portal, where you can manage your appointment.
Yes, for recurring services, we strive to send the same cleaner for each visit to ensure consistency and familiarity with your preferences and home.
We serve the City of Toronto and most of the Greater Toronto Area. For locations outside the GTA, please contact us for a quote.
A credit card is required at the time of booking. We place a hold on the card two days prior to your appointment, with charges applied only after the cleaning is complete.
The number of cleaners depends on the booked hours: one cleaner for up to 4 hours, two cleaners for 5+ hours, and three cleaners for 9+ hours. They work together to split the total cleaning hours.
We do not clean human/pet waste, vermin infestations, exterior windows, or inaccessible areas. We focus on reachable areas and ensure everything is cleaned to your satisfaction.
We guarantee your satisfaction with our cleaning services. If you’re not satisfied, please contact us within 24 hours. We strive to meet realistic expectations set during the initial walkthrough.
Yes, we can clean in your absence. We recommend providing detailed instructions and access information for our cleaners.